Client Satisfaction Survey

We at LIBA are intent on creating the highest level of satisfaction for our customers.

A key component enabling us to reach that objective is receiving a candid assessment of our performance from the most important person in the process – you, our customer.

First Name (required)

Last Name (required)

Company (required)

Phone Number (required)

Email (required)

Please evaluate the following statements regarding our service

Please rate the following on a scale of 1 - 7

1 = Completely Dissatisfied
2 = Unsatisfactory
3 = Somewhat Worse than the Competition

4 = Equal to the Competition
5 = Somewhat Better than the Competition

6 = Significantly Better than the Competition
7 = Absolutely Delighted

Did we provide a prompt response to your needs?

1Completely Dissatisfied

2Unsatisfactory

3Somewhat Worse than the Competition

4Equal to the Competition

5Somewhat Better than the Competition

6Significantly Better than the Competition

7Absolutely Delighted

N/AN/A

How was our turn-time performance on your order?

1Completely Dissatisfied

2Unsatisfactory

3Somewhat Worse than the Competition

4Equal to the Competition

5Somewhat Better than the Competition

6Significantly Better than the Competition

7Absolutely Delighted

N/AN/A

Were you treated in a professional, courteous manner?

1Completely Dissatisfied

2Unsatisfactory

3Somewhat Worse than the Competition

4Equal to the Competition

5Somewhat Better than the Competition

6Significantly Better than the Competition

7Absolutely Delighted

N/AN/A

How was our effort in understanding your needs?

1Completely Dissatisfied

2Unsatisfactory

3Somewhat Worse than the Competition

4Equal to the Competition

5Somewhat Better than the Competition

6Significantly Better than the Competition

7Absolutely Delighted

N/AN/A

Did we follow through on our commitments and promises?

1Completely Dissatisfied

2Unsatisfactory

3Somewhat Worse than the Competition

4Equal to the Competition

5Somewhat Better than the Competition

6Significantly Better than the Competition

7Absolutely Delighted

N/AN/A

Were your questions answered promptly and accurately?

1Completely Dissatisfied

2Unsatisfactory

3Somewhat Worse than the Competition

4Equal to the Competition

5Somewhat Better than the Competition

6Significantly Better than the Competition

7Absolutely Delighted

N/AN/A

How clear and complete were our test results and reports?

1Completely Dissatisfied

2Unsatisfactory

3Somewhat Worse than the Competition

4Equal to the Competition

5Somewhat Better than the Competition

6Significantly Better than the Competition

7Absolutely Delighted

N/AN/A

Please rate the overall quality of your experience.

1Completely Dissatisfied

2Unsatisfactory

3Somewhat Worse than the Competition

4Equal to the Competition

5Somewhat Better than the Competition

6Significantly Better than the Competition

7Absolutely Delighted

N/AN/A

Please evaluate the following statement.

Please rate the following on a scale of 1 - 10

1 = Not at all likely

5 = Neutral

10 = Extremely likely

How likely are you to recommend LIBA to a colleague or friend?

Do you plan to continue to utilize LIBA’ services?

YesYes

NoNo

Why? Or why not?

What can we do to serve you better?

Would you be interested in the ability to pay your invoices online?

How did you hear about LIBA?

Our company used LIBA services in the past. Our company used LIBA services in the past.

I used LIBA services with a previous company. I used LIBA services with a previous company.

LIBA sent us information via direct mail. LIBA sent us information via direct mail.

Word of mouth. Word of mouth.

I was contacted by LIBA. I was contacted by LIBA.
Saw LIBA in a trade publication. Saw LIBA in a trade publication.

Search Engine (Google, Bing, Yahoo, etc.) Search Engine (Google, Bing, Yahoo, etc.)

LIBA web site LIBA web site.

Would you like to receive email updates from LIBA?